350 Responsible Gambling – Play Smart, Play Healthy
At 350, we believe online entertainment should be fun without disrupting your daily life. This page is dedicated to helping you understand how to play responsibly, recognise warning signs, and make use of the control tools we provide.
What is 350's commitment to responsible gambling?
350 takes social responsibility seriously. We recognise that online betting can be a healthy form of entertainment when approached with care, but it can also become problematic if left unchecked. That's why we invest in tools, policies, and resources that help our users stay fully in control.
350 is built on the belief that gambling should remain a form of entertainment, not a source of income or a way to solve financial problems. We encourage all users to set clear boundaries from the start and play only with money they can comfortably set aside purely for entertainment.
Our commitment to responsible gambling goes beyond a written policy. It's reflected in the platform's design, the account control features available, and the support we provide to users who need help.
How do you spot risky gambling behaviour?
Recognising early warning signs is an important step in preventing more serious problems. Take a closer look at your gaming habits if any of the following apply to you.
You regularly borrow money or dip into savings for betting, or find that spending on gaming is affecting your ability to pay bills and cover daily expenses.
You find it hard to stop even when you planned to, or repeatedly end up playing longer than intended without being able to control the habit.
Gambling has started replacing time with family, friends, or activities you once enjoyed, and you find yourself avoiding work or social responsibilities.
You feel anxious, irritable, or stressed when you can't play, or you use gambling as a way to cope with personal problems, grief, or work pressure.
You frequently continue playing after significant losses in hopes of recovering the money, which often leads to even greater losses and mounting stress.
You feel the need to hide the amount of money or time you spend gaming from family members or people you trust, or feel ashamed of your gaming habits.
Self-control tools available on the 350 platform
350 provides several self-control tools that you can access at any time through your account settings. These tools are designed to help you stay in control and keep your gaming experience enjoyable.
Deposit and playing budget limits
You can set daily, weekly, or monthly deposit limits in MYR directly from your 350 account settings. Once a limit is in place, our system will block any additional deposits that exceed it within the specified period.
Limits take effect immediately once set. If you wish to increase an existing limit, a waiting period applies to ensure the decision is made with a clear head rather than on impulse.
Account breaks and self-exclusion
If you feel you need a break from the platform, 350 offers the option to activate an account break for a set period. During this time, you won't be able to log in or carry out any transactions.
For more serious cases, you can request a long-term self-exclusion through our support team. Your request will be processed promptly and your account will be restricted for the duration you specify. We take this measure seriously and it will not be reversed without careful evaluation.
Minor protection on the 350 platform
350 has a zero-tolerance policy on platform use by anyone under 18. Our registration process requires date-of-birth verification, and we reserve the right to request identity documents at any time to ensure age compliance.
We encourage parents and guardians to take proactive steps in keeping their children away from online betting platforms. Some measures you can take include:
- Use parental control software on devices shared with your children;
- Never share your account password or login details with anyone;
- Keep your device locked with a secure password when not in use;
- Have open conversations with your children about the risks of gambling and the importance of financial responsibility.
Any account suspected of being used by a minor will be suspended immediately and fully investigated by our compliance team.
Maintaining a balanced lifestyle and seeking help when needed
Tips for a healthy life balance
Online betting should be a small part of your leisure activities, not the main focus. 350 encourages users to:
- Set a clear time limit before starting a session — for example, no more than one hour per day;
- Only use disposable funds not needed for daily expenses, savings, or family obligations;
- Schedule regular breaks and avoid playing for extended periods in one sitting;
- Maintain social connections, physical activity, and other hobbies as a counterbalance to online activity.
Remember that game outcomes are random and no strategy can guarantee consistent wins. Play for the fun of it — not as a way to earn income.
Professional support resources in Malaysia
If you or someone you know is struggling with gambling-related issues, seeking professional help is a smart and courageous step. Here are some support resources available to users in Malaysia:
- Talian Kasih 15999 – A national social services helpline offering counselling and referrals for various issues including addiction;
- Hospital Bahagia Ulu Kinta, Perak – Provides psychiatric services and addiction treatment;
- Government Clinics and Hospitals – Can refer you to a qualified psychiatrist or counsellor for a proper assessment and appropriate treatment.
The 350 support team can also help you activate the self-exclusion feature or provide more information on available support resources. Don't hesitate to reach us via live chat on the platform or by email at [email protected].